FAQ's & LEGAL INFO
Hello! Here's some info about us in case you have any questions.
Everything is made to order, by a printer who shares our values. They are accredited as a Living Wage employer, their printing process is environmentally friendly, and the inks are vegan friendly, organic and contain no animal products.
Once you place an order, you will receive an automated email acknowledging your order.
T&C's: Orders are normally dispatched within 5 working days. If you are unhappy with your order, we will ask you to return the items to us in good condition (ideally via tracked post) within 14 days of your order being dispatched. We will refund you or replace your order within 5 working days of the goods reaching us.
All prices are clearly marked and include all relevant taxes. Shipping is calculated at checkout and will vary depending on destination. We do not charge a markup on shipping.
Cookies: we do not place cookies on your computer, and we do not keep track of customers. All our e-commerce is handled by either PayPal or Shopify and we never receive customer's credit card details.
We will only email you if you sign up to our email list. If you do this, you'll get around 4-5 emails per year, informing you of special offers or new products. We will not pass your information on to anyone else ever, period.
We do not send unsolicited emails, and will only contact you if there is a problem with your order or we need to clarify something.
Data Protection: we do not store email addresses or physical location addresses for marketing purposes.
We also custom made designs for people. If you would like to discuss an idea you have, please get in touch and we will give you a quote.
Demarcation is a wholly owned subsidiary of Demarcation Films, registered in England. Company Registration number: 9379465 (Demarcation is a small company so we are not yet VAT registered).
Please see our contact page for a full rundown of all the different ways you can contact us.
If you have any further questions, please don't hesitate to drop us a line.